{"id":1304,"date":"2026-01-14T18:28:24","date_gmt":"2026-01-14T18:28:24","guid":{"rendered":"https:\/\/discoverwebsoft.com\/webtech\/silvro\/?page_id=1304"},"modified":"2026-01-14T18:36:36","modified_gmt":"2026-01-14T18:36:36","slug":"return-refund","status":"publish","type":"page","link":"https:\/\/silvro.in\/index.php\/return-refund\/","title":{"rendered":"Return & Refund"},"content":{"rendered":"\t\t
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Return & Refund Policy<\/h2>

At Silvro<\/strong>, we take pride in the quality and craftsmanship of our jewellery. Your satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.<\/p>

1. Eligibility for Returns<\/h3>

We accept returns only under the following conditions:<\/p>

  • The product received is damaged, defective, or incorrect<\/strong><\/p><\/li>

  • A return request is raised within 48 hours<\/strong> of delivery<\/p><\/li>

  • The product is unused, unworn<\/strong>, and returned in its original packaging<\/strong> with all tags, invoices, and certificates intact<\/p><\/li><\/ul>

    For hygiene and safety reasons, used or altered jewellery cannot be returned<\/strong>.<\/p>

    2. Non-Returnable Items<\/h3>

    The following items are not eligible for return or refund<\/strong>:<\/p>

    • Custom-made or personalized jewellery<\/p><\/li>

    • Products damaged due to improper use or handling<\/p><\/li>

    • Items without original packaging or missing certificates<\/p><\/li>

    • Orders placed during clearance or special sale events (unless damaged)<\/p><\/li><\/ul>

      3. Return Process<\/h3>

      To initiate a return:<\/p>

      1. Contact our support team through the Contact Us<\/strong> page within 48 hours of delivery<\/p><\/li>

      2. Share your order ID<\/strong>, product images, and reason for return<\/p><\/li>

      3. Once approved, return instructions will be shared with you<\/p><\/li><\/ol>

        Products sent without prior approval will not be accepted.<\/p>

        4. Refund Policy<\/h3>

        • After receiving and inspecting the returned product, we will notify you of the approval or rejection<\/p><\/li>

        • Approved refunds will be processed within 7\u201310 working days<\/strong><\/p><\/li>

        • Refunds will be credited to the original mode of payment<\/strong><\/p><\/li>

        • Shipping charges, if any, are non-refundable<\/strong><\/p><\/li><\/ul>

          5. Exchange Policy<\/h3>

          • Exchanges are allowed only for damaged or incorrect items<\/strong><\/p><\/li>

          • Exchange requests are subject to product availability<\/strong><\/p><\/li>

          • Only one exchange<\/strong> is permitted per order<\/p><\/li><\/ul>

            6. Cancellation Policy<\/h3>

            • Orders can be cancelled within 24 hours<\/strong> of placing the order<\/p><\/li>

            • Once the order is shipped, cancellation is not possible<\/strong><\/p><\/li><\/ul>

              7. Shipping Costs<\/h3>

              • Return shipping costs will be borne by Silvro<\/strong> in case of damaged or incorrect items<\/p><\/li>

              • For all other approved returns, shipping charges will be borne by the customer<\/p><\/li><\/ul>

                8. Important Notes<\/h3>

                • All jewellery undergoes strict quality checks before dispatch<\/p><\/li>

                • Slight variations in color or design due to lighting or screen resolution are not considered defects<\/strong><\/p><\/li>

                • Silvro reserves the right to modify this policy at any time without prior notice<\/p><\/li><\/ul>

                  9. Contact Us<\/h3>

                  For any questions related to returns, refunds, or exchanges, please contact us through our official website.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                  Return & Refund Policy At Silvro, we take pride in the quality and craftsmanship of our jewellery. Your satisfaction is<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1304","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/silvro.in\/index.php\/wp-json\/wp\/v2\/pages\/1304","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/silvro.in\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/silvro.in\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/silvro.in\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/silvro.in\/index.php\/wp-json\/wp\/v2\/comments?post=1304"}],"version-history":[{"count":0,"href":"https:\/\/silvro.in\/index.php\/wp-json\/wp\/v2\/pages\/1304\/revisions"}],"wp:attachment":[{"href":"https:\/\/silvro.in\/index.php\/wp-json\/wp\/v2\/media?parent=1304"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}