Return & Refund Policy

At Silvro, we take pride in the quality and craftsmanship of our jewellery. Your satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

1. Eligibility for Returns

We accept returns only under the following conditions:

  • The product received is damaged, defective, or incorrect

  • A return request is raised within 48 hours of delivery

  • The product is unused, unworn, and returned in its original packaging with all tags, invoices, and certificates intact

For hygiene and safety reasons, used or altered jewellery cannot be returned.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom-made or personalized jewellery

  • Products damaged due to improper use or handling

  • Items without original packaging or missing certificates

  • Orders placed during clearance or special sale events (unless damaged)

3. Return Process

To initiate a return:

  1. Contact our support team through the Contact Us page within 48 hours of delivery

  2. Share your order ID, product images, and reason for return

  3. Once approved, return instructions will be shared with you

Products sent without prior approval will not be accepted.

4. Refund Policy

  • After receiving and inspecting the returned product, we will notify you of the approval or rejection

  • Approved refunds will be processed within 7–10 working days

  • Refunds will be credited to the original mode of payment

  • Shipping charges, if any, are non-refundable

5. Exchange Policy

  • Exchanges are allowed only for damaged or incorrect items

  • Exchange requests are subject to product availability

  • Only one exchange is permitted per order

6. Cancellation Policy

  • Orders can be cancelled within 24 hours of placing the order

  • Once the order is shipped, cancellation is not possible

7. Shipping Costs

  • Return shipping costs will be borne by Silvro in case of damaged or incorrect items

  • For all other approved returns, shipping charges will be borne by the customer

8. Important Notes

  • All jewellery undergoes strict quality checks before dispatch

  • Slight variations in color or design due to lighting or screen resolution are not considered defects

  • Silvro reserves the right to modify this policy at any time without prior notice

9. Contact Us

For any questions related to returns, refunds, or exchanges, please contact us through our official website.