Shipping & Delivery Policy

At Silvro, we ensure that every piece of jewellery is carefully packed and delivered safely to your doorstep. Please read our Shipping & Delivery policy to understand how orders are processed and shipped.

1. Order Processing

  • Orders are processed within 1–3 business days after successful payment confirmation.

  • Custom or made-to-order jewellery may require additional processing time.

  • Orders are not processed on Sundays or public holidays.

2. Shipping Locations

  • We currently ship across India.

  • International shipping availability will be updated on the website if applicable.

3. Delivery Timeline

  • Estimated delivery time is 3–7 business days, depending on the delivery location.

  • Remote or non-serviceable areas may require additional time.

  • Delivery timelines are estimates and may vary due to courier partner delays or unforeseen circumstances.

4. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout.

  • Free shipping offers may apply during promotions or special campaigns.

5. Order Tracking

  • Once your order is shipped, tracking details will be shared via email or SMS.

  • Customers can track their order using the provided tracking link.

6. Secure Packaging

  • All jewellery is securely packed in tamper-proof packaging to ensure safe delivery.

  • Please inspect the package at the time of delivery. Do not accept the package if it appears damaged or tampered with.

7. Delivery Issues

  • If the package is returned due to an incorrect address or unsuccessful delivery attempts, re-shipping charges may apply.

  • Silvro is not responsible for delays caused by courier partners, natural disasters, strikes, or other events beyond our control.

8. Address Changes

  • Address changes can be requested only before the order is shipped.

  • Once dispatched, address changes are not possible.

9. Delivery Confirmation

  • Delivery is considered complete once the product is successfully handed over to the customer or their authorized recipient.

  • Silvro is not responsible for loss or theft after delivery confirmation.

10. Contact Us

For any questions regarding shipping, delivery timelines, or order tracking, please contact us through our official website.